lucid vagary

Ever since CRM became the buzzword du jour, I’ve been telling folks for years that in order to maintain a competitive edge in todays marketplace, companies are going to have to get back to old mom and pop-style customer service. By this I mean, you have to get to know your customers, their likes dislikes, [...]

From Robert Young over at Gigaom.com :
Social networks, which are rapidly becoming the portals of the next generation, must place high strategic priority on their communications functionality if they wish to continue their pace of traffic growth, usage, and retention.